Items purchased on efcollection.com may be returned to EF Collection for return or exchange within 7 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items in original packaging (EF Collection gift box and/or pouch).
Please email firstname.lastname@example.org for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than efcollection.com.
Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Items marked Special Order may not be returned.
EF Collection does not accept returns on any merchandise that has been worn or had the tags removed.
Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.