All orders shipped within the state of California will be charged the current tax rate. All orders shipped outside of California—including internationally—will not be charged sales tax.

We do! At checkout, you can select to pay in 12 interest-free installments with Affirm.

Your rate will be 0% APR or 10-36% based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. For more information on Affirm and the special financing that we offer through Affirm, please visit: affirm.com/how-it-works.

We accept most major credit cards, including American Express, Visa, Mastercard, and Discover. We also accept PayPal, Shop, Apple Pay, and Google Pay.

When checking out with either Apple Pay or Google Pay, please input your discount code prior to entering your shipping and billing address details.

You will be charged for pre-order product(s) at the time of purchase. Please note: Your item(s) will ship within 7-8 weeks and you will receive an order confirmation when it does.

At this time, we only allow one discount code per purchase. If you are having trouble applying your code, please email us at orders@efcollection.com.

To return a jewelry item for a full refund please visit our returns portal. You have 7 days to submit a return or exchange request from the day in which you receive your package. To submit an exchange, please email us at orders@efcollection.com to get started.

• Custom jewelry orders and pre-orders are non-refundable and cannot be exchanged.
• Items in our Last Look Collection, EF Home Collection, Bespoke, and EF Collection x Orly collaboration are final sale and cannot be returned or exchanged.
• Partial or complete Gift Sets may be returned within 7 days from the date on which you receive your package. If you decide to keep only one item from the set, your refund will no longer reflect the 15% savings, and you will be refunded for your item less the cost of the item you’re keeping. Gift Set savings cannot be stacked with other offers.
• If you choose to utilize a return shipping label generated by our returns portal or our team member, a $25.00 return shipping label fee will be deducted from your return.

If you are shipping back your order, please ensure it is packed securely and in its original packaging. EF Collection is not responsible for any damages incurred during transit.

Once your return has been received and accepted, you will receive an email confirmation. Please allow 5-7 business days for your return to be processed and credited to the original form of payment. If you do not see a credit after 7 business days, please contact your banking center.

At this time, we unfortunately do not offer free shipping on returns or exchanges. Refunds will be credited to the original form of payment, excluding shipping fees.

Once an order has been placed, it may be canceled within 48 hours of purchasing. This includes pre-ordered product and custom orders, though please note that all custom orders are final sale after the 48-hour window.

Should your order ship before we receive your request, the order can unfortunately no longer be canceled. We regret that we are unable to refund shipping charges for canceled orders that have already shipped.

We look forward to welcoming you into our West Hollywood showroom! You can book an appointment here.

Quality and craftsmanship are our utmost priorities. With that in mind, jewelry is delicate by nature and accidents can happen. If you purchased one of our pieces on our website, please email us at orders@efcollection.com with your order number and a photo of your damaged item.

If you purchased one of our pieces from a retailer, please contact them directly for assistance.

Pricing will vary case by case. To request repair information, please email us at orders@efcollection.com with your order number and a photo of your damaged item.

We will repair any breakage caused by manufacturer defect within 6 months of purchase at no charge.

Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.

Please email us at orders@efcollection.com and we will walk you through how to measure your ring size.

We absolutely can! If there is a ring you are interested in purchasing in a specific size not listed on our website, please reach out to us at orders@efcollection.com.

Please note that custom orders take 7-8 weeks to produce and are final sale.

Your jewelry is precious and does require care and attention. We recommend the following steps to keep your pieces looking their best:

• Tip 1) Clean your jewelry every few months with our Foaming Jewelry Cleaner. It is safe for all metals and gems and is the perfect size for traveling!
• Tip 2) Remove all jewelry when washing your hands, putting on perfume, applying skincare, or using household detergents. These products may cause the metal to tarnish.
• Tip 3) Avoid placing jewelry near sources of high heat, such as tanning beds, saunas, or hot tubs.
• Tip 4) Avoid wearing jewelry when exercising or at the beach or pool. These environments can cause irreparable dents and scratches, and may loosen diamonds.
• Tip 5) When your jewels are not being worn, keep them safe in a soft, cool environment. Our Travel Pouch makes for the perfect holder!

• We offer complimentary 2-day shipping on all continental U.S. jewelry orders over $100.
• We offer complimentary ground shipping on all continental U.S. EF Home orders over $100.
• For all orders under $100, a charge of $10 will be applied for shipping.
• If you would like to expedite your jewelry order, we offer Next Day Air for $50 (Saturday delivery is excluded) for orders within the continental U.S.
• If you would like to expedite your EF Home Cashmere Wrist Warmer, we offer 2-day shipping for $25 (Saturday delivery is excluded) for all U.S. orders.
• We offer complimentary ground shipping to Hawaii and Alaska for jewelry orders over $500. If your jewelry order is under $500, you will be charged $50 for shipping.
• We offer $55 ground shipping to Hawaii and Alaska for EF Home Throw Blanket orders.

Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

Your order will ship within 2 business days of receipt, unless ordered over a holiday weekend. Once your order ships, you will receive an email confirmation with tracking information.

If you purchased pre-order product, it will ship within 7-8 weeks. We will send you a confirmation email when your order ships!

Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

We want your personalized piece to be perfect, and perfection takes time. All personalized orders have a lead time of 7-8 weeks.

All orders with engraving have a lead time of 3 weeks.

All orders over $100 will require a direct signature upon delivery. If you would like to waive the direct signature, please leave a note during checkout. By waiving the signature requirement, please keep in mind that if your package does go missing, then we cannot be liable.

If you have already placed your order and would like to change the delivery address, you can create a free account with FedEx.com and manage your upcoming delivery.

We offer international shipping in nearly all countries, except for Mexico, India, Sweden, Italy, Bosnia, Lebanon, Lao, Honduras, Guatemala, Ecuador, Costa Rica, Burkina Faso, South Africa, Spain, and Brazil. Total costs for shipping, duties, and taxes will be applied at checkout.

Please note that if you have multiple items in your order, we will ship them all out together once the order is complete.

Every order we ship comes in our signature packaging, with the exception of accessories. If your item is a gift, please enter this into the notes at checkout and we will include an EF Collection shopping bag. You are also welcome to include a gift message in the order notes—we just ask that you keep your message to 50 characters max.

If you've returned an international order or the shipment was canceled, you might find yourself asking, "Can I get a refund for the duties and taxes that I paid?" The answer depends on the circumstances and the customs regulations of your country.

Eligibility for Refunds
Whether you're eligible for a refund on the duties and taxes you've paid for an international shipment depends on the following factors:
·         Returned or canceled orders: If you've returned the item to the sender or if your order was canceled after shipment, you could be eligible for a refund.
·         Country-specific regulations: Each country has its own customs rules regarding duty and tax refunds. Some countries may not offer refunds, while others may only provide them under certain circumstances.
·         Method of payment: If you prepaid the duties and taxes (DDP), the refund process might be different compared to when you pay upon delivery (DDU).
·         Current state of shipping: If your shipment has not been shipped yet, the process is much simpler. If your shipment is currently in-transit, you may have to wait until the duties and taxes have been paid to the customs authority before requesting a refund.

How to Apply for a Refund
1.    Apply directly to your country's customs authority: Apply for a refund directly with your country's customs authority. You will typically need to provide proof of payment for the duties and taxes, evidence that the goods were returned, or the order was canceled, and any other documentation required by the customs authority.
Key Considerations
1.    Processing time: The refund process can take several weeks, or even months, depending on the regulations and procedures of your country's customs authority.
2.    Partial refunds: In some cases, you may only be eligible for a partial refund. Some countries may deduct a processing fee, and others may not refund certain types of taxes.
3.    Proof of return or cancellation: Keep all documentation related to the return or cancellation of your order, as you may need this when applying for a refund.

You have the option during checkout to purchase order insurance. If your package is lost, stolen or damaged in transit, we will replace it – no questions asked!

Need to contact our team? Email us today: orders@efcollection.com

Yes! Every piece we create is made using solid 14k gold. We also offer Bespoke creations in solid 18k gold. We never make plated, filled, or vermeil styles because we believe jewelry should last a lifetime.

Nope! 14k gold is designed for daily wear and won’t tarnish or irritate your skin.

We love all of our gemstones equally, but technically there are two categories. Precious stones are classified as Diamonds, Emeralds, Sapphires, and Rubies. Semi-precious stones are everything else. The distinction is due to the hardness of the stones—the harder the stone, the more precious.

Yes! We believe nature is the finest inspiration. All of our diamonds are one-of-a-kind beautiful, natural stones. In addition, every diamond we use is ethically sourced adhering to the Kimberley Process—the governing body that ensures diamonds are mined conflict-free.

Our diamonds are SI1-SI2 clarity with G-H color. We only use premium quality stones in the most sought-after colors—aka, very few inclusions and classic white sparkle.

We’re so glad you asked! Natural diamonds are uniquely formed in the earth making them one-of-a-kind beauties. Once purchased, lab-grown diamonds hold almost zero value while natural diamonds appreciate over the years. Lab-grown diamonds also require a tremendous amount of energy to be produced relying on burning coal for energy during production.

In addition, natural diamond mines bring economic benefits to local communities—our suppliers are approved by the Kimberly Process ensuring conflict-free, safe conditions for all workers. These mines create a sustainable and ethical future for their communities, and the disruption of mining can be destructive to the people and economy.