Skip to content

Your Summer of Sparkle Starts Now SHOP NOW

Your Summer of Sparkle Starts Now SHOP NOW

Sparkle now & pay later with 12 interest-free payments from Affirm.

Sparkle now & pay later with 12 interest-free payments from Affirm.

Enjoy FREE 2-Day shipping on all continental U.S. orders over $100.

Enjoy FREE 2-Day shipping on all continental U.S. orders over $100.

Do you charge sales tax?

All orders shipped within the state of California will be charged the current tax rate. All orders shipped outside of California—including internationally—will not be charged sales tax.

Do you offer special financing?

We do! At checkout, you can select to pay in 12 interest-free installments with Affirm.

Your rate will be 0% APR or 10-36% based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. For more information on Affirm and the special financing that we offer through Affirm, please visit: affirm.com/how-it-works.

What payment methods do you accept?

We accept most major credit cards, including American Express, Visa, Mastercard, and Discover. We also accept PayPal, Shop, Apple Pay, and Google Pay.


When checking out with either Apple Pay or Google Pay, please input your discount code prior to entering your shipping and billing address details.

When will I be charged for my pre-order?

You will be charged for pre-order product(s) at the time of purchase. Please note: Your item(s) will ship within 7-8 weeks and you will receive an order confirmation when it does.

Why can't I use multiple discount codes?

At this time, we only allow one discount code per purchase. If you are having trouble applying your code, please email us at orders@efcollection.com.

What is your return policy?

To return a jewelry item for a full refund please visit our returns portal. You have 7 days to submit a return or exchange request from the day in which you receive your package. To submit an exchange, please email us at orders@efcollection.com to get started.

 

Please note the below exceptions:
  • Custom jewelry orders and pre-orders are non-refundable and cannot be exchanged.
  • Items in our Last Look Collection, EF Home Collection, Bespoke, and EF Collection x Orly collaboration are final sale and cannot be returned or exchanged.
  • Partial or complete Gift Sets may be returned within 7 days from the date on which you receive your package. If you decide to keep only one item from the set, your refund will no longer reflect the 15% savings, and you will be refunded for your item less the cost of the item you’re keeping. Gift Set savings cannot be stacked with other offers.
  • If you choose to utilize a return shipping label generated by our returns portal or our team member, a $25.00 return shipping label fee will be deducted from your return.

If you are shipping back your order, please ensure it is packed securely and in its original packaging. EF Collection is not responsible for any damages incurred during transit.

How long does it take to process a return?

Once your return has been received and accepted, you will receive an email confirmation. Please allow 5-7 business days for your return to be processed and credited to the original form of payment. If you do not see a credit after 7 business days, please contact your banking center.


At this time, we unfortunately do not offer free shipping on returns or exchanges. Refunds will be credited to the original form of payment, excluding shipping fees.

Can I cancel my order?

Once an order has been placed, it may be canceled within 48 hours of purchasing. This includes pre-ordered product and custom orders, though please note that all custom orders are final sale after the 48-hour window.


Should your order ship before we receive your request, the order can unfortunately no longer be canceled. We regret that we are unable to refund shipping charges for canceled orders that have already shipped.

How do I book a showroom appointment?

We look forward to welcoming you into our West Hollywood showroom! You can book an appointment here.

If I am not in Los Angeles, how do I try on EF pieces in person?

You can find EF Collection pieces at many boutiques and retailers around the world. Visit this page for a list of our long-time partners. You can also email your zip code to us at orders@efcollection.com for a retailer in your area.

How do I request a repair?

Quality and craftsmanship are our utmost priorities. With that in mind, jewelry is delicate by nature and accidents can happen. If you purchased one of our pieces on our website, please email us at orders@efcollection.com with your order number and a photo of your damaged item.


If you purchased one of our pieces from a retailer, please contact them directly for assistance.

How much does a repair cost?

Pricing will vary case by case. To request repair information, please email us at orders@efcollection.com with your order number and a photo of your damaged item.


We will repair any breakage caused by manufacturer defect within 6 months of purchase at no charge.


Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.

How do I measure my ring size?

Please email us at orders@efcollection.com and we will walk you through how to measure your ring size.

Can you make custom ring sizes?

We absolutely can! If there is a ring you are interested in purchasing in a specific size not listed on our website, please reach out to us at orders@efcollection.com.


Please note that custom orders take 7-8 weeks to produce and are final sale.

How do I care for my jewelry?

Your jewelry is precious and does require care and attention. We recommend the following steps to keep your pieces looking their best:

  • Tip 1) Clean your jewelry every few months with our Foaming Jewelry Cleaner. It is safe for all metals and gems and is the perfect size for traveling!
  • Tip 2) Remove all jewelry when washing your hands, putting on perfume, applying skincare, or using household detergents. These products may cause the metal to tarnish.
  • Tip 3) Avoid placing jewelry near sources of high heat, such as tanning beds, saunas, or hot tubs.
  • Tip 4) Avoid wearing jewelry when exercising or at the beach or pool. These environments can cause irreparable dents and scratches, and may loosen diamonds.
  • Tip 5) When your jewels are not being worn, keep them safe in a soft, cool environment. Our Travel Pouch makes for the perfect holder!

Is shipping free?

  • We offer complimentary 2-day shipping on all continental U.S. jewelry orders over $100.
  • We offer complimentary ground shipping on all continental U.S. EF Home orders over $100.
  • For all orders under $100, a charge of $10 will be applied for shipping.
  • If you would like to expedite your jewelry order, we offer Next Day Air for $50 (Saturday delivery is excluded) for orders within the continental U.S.
  • If you would like to expedite your EF Home Cashmere Wrist Warmer, we offer 2-day shipping for $25 (Saturday delivery is excluded) for all U.S. orders.
  • We offer complimentary ground shipping to Hawaii and Alaska for jewelry orders over $500. If your jewelry order is under $500, you will be charged $50 for shipping.
  • We offer $55 ground shipping to Hawaii and Alaska for EF Home Throw Blanket orders.

Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

When will my order ship?

Your order will ship within 2 business days of receipt, unless ordered over a holiday weekend. Once your order ships, you will receive an email confirmation with tracking information.


If you purchased pre-order product, it will ship within 7-8 weeks. We will send you a confirmation email when your order ships!


Please note that our complimentary 2-day shipping is via Fed-Ex and does not account for weekends. Shipments will be delivered within 2 business days of the date that the label is scanned by the courier.

How long does it take for a personalized order to ship?

We want your personalized piece to be perfect, and perfection takes time. All personalized orders have a lead time of 7-8 weeks.

How long does an order with engraving take to ship?

All orders with engraving have a lead time of 3 weeks.

Do I need to sign for my package?

All orders over $100 will require a direct signature upon delivery. If you would like to waive the direct signature, please leave a note during checkout. By waiving the signature requirement, please keep in mind that if your package does go missing, then we cannot be liable.

Can I change my order delivery address?

If you have already placed your order and would like to change the delivery address, you can create a free account with FedEx.com and manage your upcoming delivery.

Do you ship internationally?

We offer international shipping in nearly all countries, except for Mexico, India, Sweden, Italy, Bosnia, Lebanon, Lao, Honduras, Guatemala, Ecuador, Costa Rica, Burkina Faso, South Africa, Spain, and Brazil. Total costs for shipping, duties, and taxes will be applied at checkout.


Please note that if you have multiple items in your order, we will ship them all out together once the order is complete.

Do you offer gift wrapping?

Every order we ship comes in our signature packaging, with the exception of accessories. If your item is a gift, please enter this into the notes at checkout and we will include an EF Collection shopping bag. You are also welcome to include a gift message in the order notes—we just ask that you keep your message to 50 characters max.

What is Route Package Protection?

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

 

When Should I File a Claim?
Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

 

How to Place a Claim?

If your package is insured by the Route Protection Plan, all claims must be placed with Route at https://claims.route.com/

 

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

 

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

 

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

 

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

 

Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

 

What are Route’s Terms and Conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Can I get a refund on the duties and taxes for my international order?

If you've returned an international order or the shipment was canceled, you might find yourself asking, "Can I get a refund for the duties and taxes that I paid?" The answer depends on the circumstances and the customs regulations of your country.

 

Eligibility for Refunds
Whether you're eligible for a refund on the duties and taxes you've paid for an international shipment depends on the following factors:
·         Returned or canceled orders: If you've returned the item to the sender or if your order was canceled after shipment, you could be eligible for a refund.
·         Country-specific regulations: Each country has its own customs rules regarding duty and tax refunds. Some countries may not offer refunds, while others may only provide them under certain circumstances.
·         Method of payment: If you prepaid the duties and taxes (DDP), the refund process might be different compared to when you pay upon delivery (DDU).
·         Current state of shipping: If your shipment has not been shipped yet, the process is much simpler. If your shipment is currently in-transit, you may have to wait until the duties and taxes have been paid to the customs authority before requesting a refund.


How to Apply for a Refund
1.    Apply directly to your country's customs authority: Apply for a refund directly with your country's customs authority. You will typically need to provide proof of payment for the duties and taxes, evidence that the goods were returned, or the order was canceled, and any other documentation required by the customs authority.
Key Considerations
1.    Processing time: The refund process can take several weeks, or even months, depending on the regulations and procedures of your country's customs authority.
2.    Partial refunds: In some cases, you may only be eligible for a partial refund. Some countries may deduct a processing fee, and others may not refund certain types of taxes.
3.    Proof of return or cancellation: Keep all documentation related to the return or cancellation of your order, as you may need this when applying for a refund.

What materials do you use in your jewelry?

All of our jewelry is made of 14k gold and handset with diamonds, precious stones, and enamel. Our diamonds are SI1-SI2 clarity and G-H color. Learn more about our materials here.

Is all of your jewelry 14k gold?

Yes! Every piece we create is made using solid 14k gold. We also offer Bespoke creations in solid 18k gold. We never make plated, filled, or vermeil styles because we believe jewelry should last a lifetime.

Does your gold tarnish?

Nope! 14k gold is designed for daily wear and won’t tarnish or irritate your skin.

What’s the difference between precious and semi-precious gemstones?

We love all of our gemstones equally, but technically there are two categories. Precious stones are classified as Diamonds, Emeralds, Sapphires, and Rubies. Semi-precious stones are everything else. The distinction is due to the hardness of the stones—the harder the stone, the more precious.

Are your diamonds natural?

Yes! We believe nature is the finest inspiration. All of our diamonds are one-of-a-kind beautiful, natural stones. In addition, every diamond we use is ethically sourced adhering to the Kimberley Process—the governing body that ensures diamonds are mined conflict-free.


Our diamonds are SI1-SI2 clarity with G-H color. We only use premium quality stones in the most sought-after colors—aka, very few inclusions and classic white sparkle.

What makes natural diamonds so special?

We’re so glad you asked! Natural diamonds are uniquely formed in the earth making them one-of-a-kind beauties. Once purchased, lab-grown diamonds hold almost zero value while natural diamonds appreciate over the years. Lab-grown diamonds also require a tremendous amount of energy to be produced relying on burning coal for energy during production.


In addition, natural diamond mines bring economic benefits to local communities—our suppliers are approved by the Kimberly Process ensuring conflict-free, safe conditions for all workers. These mines create a sustainable and ethical future for their communities, and the disruption of mining can be destructive to the people and economy.

Shopping Bag(0)

YOUR CART IS EMPTY!

Add Style Now

Installments by

Buy now, Pay later.

First payment due in 30 days,

12 equal monthly interest-free payments thereafter.

Step One

Add your favorites to your cart and select Affirm at checkout.

Step Two

Log in to your account or sign up and get instant approval to buy.

Step Three

Pay over 12 months with interest-free equal payments.

The first one is due 30 days after your purchase.

Subject to eligibility. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

x