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Take 10% Off Your First Order | Free Shipping On All U.S. Orders*
Free Shipping On All U.S. Orders*

Customer Care

Order Status

Most orders ship within 24 hours providing stock availability. If an item is sold out or on backorder our concierge will contact you with an estimated delivery date. We do not process or ship orders on Saturday or Sunday or company observed holidays:

New Year's Eve

New Year's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Once your order ships, you will receive an email with tracking information. For any and all order related questions, please email orders@efcollection.com

Order Cancellations

Once an order has been placed it may be cancelled at any time before your item has shipped. Please email orders@efcollection.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We regret that we are unable to refund shipping charges for order cancelled once they have been shipped.

Returns

Once your return has been received and accepted you will be notified via email. Please allow 5-7 business days for your return to be processed and credited to the original form of payment.

Returns & Exchanges

Unfortunately at this time we do not offer free shipping on returns. Refunds will be credited to the original form of payment, excluding all shipping fees.

We only accept returns for merchandise purchased from efcollection.com. Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Custom orders are non-refundable and cannot be exchanged. Items purchased from our "Last look" collection & EF Collection x Orly collaboration are Final Sale and may not be returned or exchanged.

To return an item for a full refund or exchange, please fill out the Not In Love card that was included in your order and enclose it with the merchandise you wish to return. Please make sure your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit. Once your return has been received and accepted you will be notified via email. Please allow 5-7 business days for your return to be processed and credited to the original form of payment.

International Shipping

All international orders are typically shipped within 24-48 hours via Fedex priority insured. A total landed cost of shipping, duties, & taxes is calculated and collected at checkout.

If you refuse a shipment that has already been processed and shipped, you are responsible for the original shipping charges, any import fees, and the cost of returning the package to EF Collection. This amount will be deducted from your merchandise refund.

Repairs

Quality and craftsmanship is our utmost concern. However, jewelry by nature is delicate. We can only accept repairs for items purchased on efcollection.com Repairs for items purchased at one of our retailers must be handled directly through the original point of purchase.

Pricing for repairs vary depending of damage. To request repair information please email our concierge at info@efcollection.com with your original order number and a photo of your damaged item. We will repair at no charge any breakage caused by manufacturer defect within six months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.

Shipping

We offer complimentary ground shipping on all continental US orders with the exception of our jewelry accessories. Chain extenders, earring backs, jewelry pouches, catchalls, and our foaming cleanser are excluded from free shipping and have a standard shipping rate of $10 when purchased alone.

We offer expedited 2-Day shipping ($25) and Next Day Air ($50) for orders within the continental US. Orders shipping to Hawaii, or Alaska, we offer complimentary shipping on all orders over $500. If your order is under $500, a $50 shipping fee will be applied.

All shipments require a direct signature and we do not ship to PO boxes. Any and all shipping charges due to bounced or undeliverable packages is the responsibility of the receiver of goods.

Sales Tax

All orders shipped within the state of California will be charged the current tax rate of 9.5%. All orders shipped outside the state of California or internationally will not be charged sales tax.

Payments

We accept most major credit cards including American Express, Visa, Master Card, and Discover as well as PayPal, Apple Pay, and Google Pay.

We also offer financing to our US customers on items priced over $1,500 through Quadpay, a 4-installment payment option that allows you to shop now and pay later with zero interest. For more information and to see if you qualify please visit Quadpay.com

Gift Wrap

All purchases come in our signature EF Collection branded box. Please select "this is a gift' before adding your item to your cart for an EF Collection branded shipping bag and gift receipt to be included with your order. You may also include a custom note with your order - this can be filled out in the "order notes" section during the checkout process.

Jewelry Care

Your jewelry is precious and does require some care and attention on a daily basis. We recommend the following the keep your pieces looking their best:

Remove all jewelry when washing your hands, putting on perfume, applying face cream, or any other beauty products. These products may cause the metal to tarnish.Avoid contact with household detergents.Avoid putting your jewelry near sources of intense heat such as tanning beds, hot tubs, etc.Avoid wearing jewelry at the gym, the beach, swimming in the pool, or during any active sports. These activities could cause irreparable dents, scratches, or loosen diamonds.

Our Foaming Jewelry Cleaner is specifically formulated to keep your jewelry shinning bright for years to come. It's great for daily use and adheres to TSA carry on regulations.

Materials Used

All EF Collection jewelry is made of 14k gold and handset with diamonds.
Our diamonds are SI1-SI2 clarity, G-H color.

Custom Orders

Custom orders placed have a lead time of 7-8 weeks. Once your custom order has been placed, you have 48 hours should you have a change of heart or want to cancel your order. Please note all custom orders are Final Sale.