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Frequently Asked Questions

What Is Your Return Policy?

We offer a 7 day return policy from the date in which you receive your package. This applies to full priced items purchased on efcollection.com that are unused, unworn, and in its original packaging. We can only accept returns for merchandise purchased from efcollection.com.  Unfortunately, at this time, we do not offer free shipping on returns.

Refunds will be credited to the original form of payment, excluding all shipping fees. Please allow up to 7 business days from the date in which efcollection.com receives your return for your refund or exchange to process.

Merchandise showing any signs of wear, resizing, or damage will not be accepted and will be returned to sender.

Custom orders are non-refundable and cannot be exchanged. Items purchased from our “Last Look” Collection and the EF Collection X Orly collaboration are FINAL SALE and may not be returned or exchanged.

When Will My Item Ship?

If an item is sold out or on backorder, our concierge will contact you with an estimated delivery date. We do not process or ship orders on Saturday, Sunday, or company observed holidays:

New Year's Eve

New Year's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

How Long Does It Take For A Custom Order To Ship?

All custom orders have a lead time of 10 weeks.

How Long Does An Order With Engraving Take To Ship?

Please allow 3 weeks for orders with engraving to be shipped.

Do I Need To Sign For My Package?

All orders from efcollection.com require a direct signature upon delivery.

If you would like to waive the direct signature, please leave a note during checkout in our notes section.

By waiving the signature requirement, please understand that if your package does go missing then efcollection.com cannot be liable for the lost package.

If you've already placed your order and would like to change the delivery address to a location in which you will be present for signature delivery, please create a free account with FedEx.com in order to manage your shipment your way!

Do You Ship Internationally?

We offer international shipping on all countries with the exception of a few. Total costs for shipping, duties, and taxes will be applied at checkout.

Please note that if you have multiple items in your order, we will be shipping all items together once the order is ready and complete!

How Do I Request A Repair?

We can only accept repairs for items purchased on efcollection.com. Repairs for items purchased at one of our retailers must be handled directly through the original point of purchase.

How Much Does A Repair Cost?

Pricing for repairs vary depending on severity of damage. To request repair information please email our concierge at info@efcollection.com with your original order number and a photo of your damaged item. EF Collection will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.

Can You Make Custom Ring Sizes?

We can make any ring in any size. If there is a ring you are interested in purchasing in a specific size please reach out to our concierge at info@efcollection.com. Please note that custom orders are final sale and can take up to 7-8 weeks to produce

Do You Offer Special Financing?

On orders over $750 up to $3,500 we offer Zip. Zip splits any purchase in 4 easy payments over a 6 week period. Simply select Zip at checkout, use your debit or credit card for instant approval, enjoy your purchase and pay the full amount in 4 easy payments. For more information please visit Zip.co/us

How Do I Book A Showroom Appointment?

You can book a showroom appointment here. Please note that all appointments require 24-hour notice with proof of COVID-19 vaccination.

If I am Not Located In Los Angeles, How Do I Try On EFC Pieces In Person?

You can find a list of our authorized retailers here

Do You Offer Gift Wrap?

All EF Collection orders come in our signature packaging. If your item is a gift we will include an EF Collection shopping bag. You can also include a gift message in the order notes at checkout. We ask that you kindly keep your message to 50 characters max.