We offer a 7 day return policy from the date in which you receive your package. This applies to full priced items purchased on efcollection.com that are unused, unworn, and in its original packaging. We can only accept returns for merchandise purchased from efcollection.com. Unfortunately, at this time, we do not offer free shipping on returns.
Refunds will be credited to the original form of payment, excluding all shipping fees. Please allow up to 7 business days from the date in which efcollection.com receives your return for your refund or exchange to process.
Merchandise showing any signs of wear, resizing, or damage will not be accepted and will be returned to sender.
Custom orders are non-refundable and cannot be exchanged. Items purchased from our “Last Look” Collection and the EF Collection X Orly collaboration are FINAL SALE and may not be returned or exchanged.
If an item is sold out or on backorder, our concierge will contact you with an estimated delivery date. We do not process or ship orders on Saturday, Sunday, or company observed holidays:
New Year's Eve
New Year's Day
All custom orders have a lead time of 10 weeks.
Please allow 3 weeks for orders with engraving to be shipped.
All orders from efcollection.com require a direct signature upon delivery.
If you would like to waive the direct signature, please leave a note during checkout in our notes section.
By waiving the signature requirement, please understand that if your package does go missing then efcollection.com cannot be liable for the lost package.
If you've already placed your order and would like to change the delivery address to a location in which you will be present for signature delivery, please create a free account with FedEx.com in order to manage your shipment your way!
We offer international shipping on all countries with the exception of a few. Total costs for shipping, duties, and taxes will be applied at checkout.
Please note that if you have multiple items in your order, we will be shipping all items together once the order is ready and complete!
We can only accept repairs for items purchased on efcollection.com. Repairs for items purchased at one of our retailers must be handled directly through the original point of purchase.
Pricing for repairs vary depending on severity of damage. To request repair information please email our concierge at firstname.lastname@example.org with your original order number and a photo of your damaged item. EF Collection will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.
We can make any ring in any size. If there is a ring you are interested in purchasing in a specific size please reach out to our concierge at email@example.com. Please note that custom orders are final sale and can take up to 7-8 weeks to produce
On orders over $750 up to $3,500 we offer Zip. Zip splits any purchase in 4 easy payments over a 6 week period. Simply select Zip at checkout, use your debit or credit card for instant approval, enjoy your purchase and pay the full amount in 4 easy payments. For more information please visit Zip.co/us
You can book a showroom appointment here. Please note that all appointments require 24-hour notice with proof of COVID-19 vaccination.
You can find a list of our authorized retailers here.
All EF Collection orders come in our signature packaging. If your item is a gift we will include an EF Collection shopping bag. You can also include a gift message in the order notes at checkout. We ask that you kindly keep your message to 50 characters max.