We offer a 7 day return policy on full priced items purchased on efcollection.com that are unused, unworn, and in it's original packaging. We can only accept returns for merchandise purchased from efcollection.com. Unfortunately at this time we do not offer free shipping on returns. Refunds will be credited to the original form of payment, excluding all shipping fees. Please allow up to 7 business days for your return or exchange to process. Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Custom orders are non-refundable and cannot be exchanged. Items purchased from our “Last Look” Collection, EF Collection X Orly collaboration, & face masks are FINAL SALE and may not be returned or exchanged.
Please allow up to 4 business days for your order to ship. If an item is sold out or on backorder, our concierge will contact you with an estimated delivery date. We do not process or ship orders on Saturday or Sunday or company observed holidays:
New Year's Eve
New Year's Day
All custom orders have a lead time of 7-8 weeks.
Please allow 2-3 weeks for orders with engraving to be shipped.
All orders from efcollection.com require a direct signature upon delivery.
We offer international shipping on all countries with the exception of a few. Total costs for shipping, duties, and taxes will be applied at checkout.
We can only accept repairs for items purchased on efcollection.com. Repairs for items purchased at one of our retailers must be handled directly through the original point of purchase.
Pricing for repairs vary depending on severity of damage. To request repair information please email our concierge at firstname.lastname@example.org with your original order number and a photo of your damaged item. EF Collection will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.
We can make any ring in any size. If there is a ring you are interested in purchasing in a specific size please reach out to our concierge at email@example.com. Please note that custom orders are final sale and can take up to 7-8 weeks to produce
On orders over $750 up to $3,500 we offer Zip. Zip splits any purchase in 4 easy payments over a 6 week period. Simply select Zip at checkout, use your debit or credit card for instant approval, enjoy your purchase and pay the full amount in 4 easy payments. For more information please visit Zip.co/us
You can find a list of our authorized retailers here.
All EF Collection orders come in our signature packaging of faux leather boxes. If your item is a gift we will include an EF Collection shopping bag. You can also include a gift message in the order notes at checkout. We ask that you kindly keep your message to 50 characters max.