Frequently Asked Questions
What Is Your Return Policy?
We offer a 7 day return policy on full priced items purchased on efcollection.com that are unused, unworn, and in it's original packaging. We can only accept returns for merchandise purchased from efcollection.com. Unfortunately at this time we do not offer free shipping on returns. Refunds will be credited to the original form of payment, excluding all shipping fees. Please allow up to 7 business days for your return or exchange to process. Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to sender. Custom orders are non-refundable and cannot be exchanged. Items purchased from our “Last Look” Collection, EF Collection X Orly collaboration, & face masks are FINAL SALE and may not be returned or exchanged.
When Will My Item Ship?
Most orders ship within 24 hours providing stock availability. If an item is sold out or on backorder, our concierge will contact you with an estimated delivery date.We do not process or ship orders on Saturday or Sunday or company observed holidays:
New Year's Eve
New Year's Day
How Long Does It Take For A Custom Order To Ship?
All custom orders have a lead time of 7-8 weeks.
How Long Does An Order With Engraving Take To Ship?
Please allow 10 business day for orders with engraved pieces to be shipped.
Do I Need To Sign For My Package?
All orders from efcollection.com require a direct signature upon delivery.
Do You Ship Internationally?
We offer international shipping on all countries with the exception of a few. Total costs for shipping, duties, and taxes will be applied at checkout.
How Do I Request A Repair?
We can only accept repairs for items purchased on efcollection.com. Repairs for items purchased at one of our retailers must be handled directly through the original point of purchase.
How Much Does A Repair Cost?
Pricing for repairs vary depending on severity of damage. To request repair information please email our concierge at email@example.com with your original order number and a photo of your damaged item. EF Collection will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.
Can You Make Custom Ring Sizes?
We can make any ring in any size. If there is a ring you are interested in purchasing in a specific size please reach out to our concierge at firstname.lastname@example.org. Please note that custom orders are final sale and can take up to 7-8 weeks to produce
Do You Offer Special Financing?
On orders over $1,500 we offer QuadPay. QuadPay splits any purchase in 4 easy payments over a 6 week period. Simply select QuadPay at checkout, use your debit or credit card for instant approval, enjoy your purchase and pay the full amount in 4 easy payments. For more information please visit quadpay.com
If I am Not Located In Los Angeles, How Do I Try On EFC Pieces In Person?
You can find a list of our authorized retailers here.
Do You Offer Gift Wrap?
All EF Collection orders come in our signature packaging of faux leather boxes. If your item is a gift we will include an EF Collection shopping bag. You can also include a gift message in the order notes at checkout. We ask that you kindly keep your message to 50 characters max.